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support@chargebackshielding.comAlready installed? Access settings and manage your subscription directly in the app.
Open the app →Click "Add to Shopify" on our homepage and follow the installation flow. The whole process takes less than a minute. Once installed, run a scan from the dashboard to score your existing orders.
Go to Settings inside the app and scroll down to the Subscription section. Click "Cancel subscription" and confirm. Your subscription will be cancelled immediately and you won't be charged again.
Click on the order in the Review Queue to see the full list of risk reasons. Common signals include a high number of recent refunds, address clustering with other flagged orders, disposable email addresses, and velocity spikes.
Yes. Go to Settings and scroll to the Risk Scoring section. You can adjust the point thresholds for MED and HIGH risk, as well as the weights for individual signals.
When order hold is enabled in Settings, Chargeback Shield will automatically request a fulfilment hold on HIGH-risk orders. This prevents them from being shipped until you manually review and release them.
This usually means your store doesn't have orders in the selected time window, or the "Read all orders" permission hasn't been granted. Go to Shopify Admin → Settings → Apps and sales channels → Chargeback Shield → and enable "Read all orders" access. Then run the scan again.
Yes. All data is encrypted in transit and at rest. We never sell or share your data with third parties. If you uninstall the app, your data is deleted within 24 hours. See our Privacy Policy for full details.
Email us at support@chargebackshielding.com with a description of what happened and any error messages you saw. We'll investigate and get back to you promptly.