Chargeback Shield scores every order for refund abuse risk using your store's own history — so you can make faster, better decisions on every refund request.
Chargeback Shield flags high-risk orders before they're fulfilled — giving merchants time to review, hold, or act. Every intercepted order is tracked, and the savings add up.
Most merchants only notice a refund problem after it's already cost them money. By that point, the order has been fulfilled, the chargeback has been filed, and you're the one eating the loss.
Chargeback Shield surfaces the risk before you fulfil — using your own order and refund history to score every customer automatically.
Built specifically for Shopify merchants. No complicated setup, no specialist knowledge required.
Every new order is scored the moment it arrives. LOW, MED, or HIGH — you always know where you stand.
Track each customer's refund history over time. See total claims, amounts, and overall risk level at a glance.
A focused queue of flagged orders your team needs to look at. Add notes, dismiss, or escalate — nothing slips through.
High and medium risk orders get tagged in Shopify automatically so you can filter and build fulfilment rules around them.
Optionally hold HIGH-risk orders before they're fulfilled. No human action needed — the app does it for you.
Look up any customer before issuing a refund. Get their full risk profile and history in seconds, right inside Shopify.
Track how much Chargeback Shield has protected. Estimated savings are calculated automatically from flagged order values.
Detects address clustering, velocity spikes, card testing patterns, and disposable email addresses — not just refund counts.
Adjust thresholds, scoring weights, automation rules, and tag names to match your store's specific tolerance for risk.
Install the app, scan your order history, and Chargeback Shield starts working immediately — no manual configuration required.
Add Chargeback Shield to your Shopify store. It connects securely using Shopify's OAuth and requests only the permissions it needs.
Run a one-time backfill on your recent orders. Chargeback Shield builds a risk profile for every customer instantly.
Every new order is scored automatically. Check the review queue, see why an order was flagged, and decide how to proceed.
Every order and customer receives a simple risk level — so your team always knows exactly what action to take.
Customer has a clean history. Safe to process refunds and fulfil orders as normal.
Some refund signals present. Worth a quick review before proceeding.
Strong refund abuse signals detected. Review this order before fulfilling or approving a refund.
Start free for 7 days. All plans billed monthly in USD. Cancel any time from within the app.
Starter & Growth include a 7-day free trial. Scale, Pro, and Enterprise have no trial. All plans billed monthly in USD · Cancel any time.
Yes — Basic, Shopify, Advanced, and Plus. There are no plan restrictions.
No. Chargeback Shield runs entirely in the background via Shopify webhooks. It has zero impact on your storefront, checkout speed, or customer experience.
Order values, payment methods, refund counts and amounts, shipping addresses, customer email addresses, and Shopify's own risk assessment. No payment card numbers or financial credentials are ever accessed. See our Privacy Policy for full details.
Starter and Growth plans include a 7-day free trial at no cost. Scale, Pro, and Enterprise have no free trial. No credit card is required to install. After the trial (or immediately for paid plans), your subscription begins at the plan's monthly rate through Shopify's billing system. You can upgrade, downgrade, or cancel any time from inside the app.
Go to Settings inside the app and scroll to the Subscription section. Click "Cancel subscription" and confirm. There are no fees, no lock-in, and no forms to fill in.
Chargeback Shield scans up to 700 days of order history on first install. To access orders older than 60 days, you may need to enable "Read all orders" access in your Shopify admin under Apps and sales channels → Chargeback Shield.
Yes. All data is encrypted in transit and at rest. We use a dedicated PostgreSQL database hosted on Railway and never share your data with third parties. If you uninstall, your data is deleted within 24 hours.
7 days free. No credit card required. Cancel any time.
Protecting Shopify merchants from refund abuse.